Support
We’re here to help.
Whether you’re a client booking talent or a creative managing your profile, find answers below or reach out directly.
Email us
support@joinboard.co
Live messaging
Chat with talent or clients inside your dashboard.
Response time
We usually reply within 24 hours on business days.
Frequently asked questions
For clients
How do I book talent?
Browse the roster, click a profile, and tap “Request to book.” Fill in the project details and send the request. The talent will confirm or decline within 48 hours.
When am I charged?
Your payment method is authorized when you send a booking request, but you are only charged after the talent accepts.
Can I cancel a booking?
Yes. Cancellations made more than 48 hours before the shoot receive a full refund. Within 48 hours, a partial refund may apply depending on the talent’s policy.
For talent
How do I get approved?
Complete your profile with a clear headshot, role, location, and portfolio links. Our team reviews every application before profiles go live.
How and when do I get paid?
Payouts are processed to your connected bank account within 2–3 business days after the shoot is marked complete.
Can I update my availability?
Yes. Go to your talent dashboard and toggle dates on your calendar. Clients will only see you as available on open dates.